Our design process
Co-designing with our users
Understanding our customers is at the core of Jamii.one. We continuously incorporate our users’ rich knowledge and experience into our development process to co-create a platform that is truly customer-centric.
Jamiione team with a savings group in Addis Abeba
Observing the product in use is the best way to make sure we deliver value to our users
From idea to solution
September 2018: Luna on a research visit in Ghana, to investigate the saving community structure, their needs, and the culture surrounding them.
November 2018: First prototype tested with saving community members in Ghana
Our first partner in Ethiopia, HIDO, being introduced to the app and providing valuable feedback
HIDO agents testing the app with 5 different community groups in a beta launch
May 2019: HIDO agents testing the app and discussing the experience with Daniel and Charlotte
May 2019: The first saving community to use the JamiiPay app. Daniel and Charlotte were there to observe
June 2019: App demo in a saving community by field agent Mahi
July 2019: Training one of the first users of the app, a village agent with NGO FHIDO.
NGO training session where valuable feedback and input about the future of the Jamiipay app is discussed
Collaboration with NGOs
Since our beginnings in 2018, we have relied on ground-level staff in Ethiopia and a strong collaboration with over 25 NGOs to ensure a close connection to our end-users. Thanks to our continuous process of co-creation between our NGO partners and end-users, we have created a platform capable of transforming the lives of our users.
More than just technology providers
We are committed to ensuring the longevity of saving communities. By cultivating a strong understanding of saving communities and their members, we have built a tool that enhances the social and financial impact they already provide.
Savings group members
We carry our user-first philosophy into everything we do so that we can be more than just technology providers. That includes improving the efficiency, transparency, and trust of saving communities.
It also includes giving our users access to financial services and sustainable products uniquely designed to meet their needs so that they may move out of poverty.
“ World class technology is coming to our village, to our saving communities. I am extremely happy that we get the chance to be part of this and that such technology is designed specifically for our needs
”